FAQs
ORDER MINIMUMS
Our minimum order is 10 pieces per design and colour print.
We do our best to cater for small teams, we can provide quantity's below the minimum above but this is done on a case by case basis, so please contact us with any questions.
Minimums for embroidered caps/hats is 30 pieces.
TURNAROUND TIMES
Our standard turnaround time is 2-3 weeks. We do have rush service available under certain conditions and at an additional cost. Please contact us for further information.
Please note that adding additional items to your order once production is underway may incur an additional fee and extend your turnaround time.
QUOTE PROCESS
Our goal is to make the ordering process as easy as possible. Email us as much information as you can with quantities, colour of required apparel and a copy of your artwork, vector format is preferred if possible but we can also accept JPEG & PDF formats. We will review your information and get back to you usually within 2-3 business days with an artwork mock-up and pricing quote.
PRODUCT AVAILABILITY
Sometimes blank goods and specialty products/materials can become out-of-stock during the quote process. At present this is part due to covid19 causing supply chain issues from overseas suppliers. We will do our best to supply the requested products and will let you know if a product is no longer available or limited in stock and offer a comparable substitution, although additional charges may apply.
ART REQUIREMENTS
We are an artist-run shop so if you need art created for your project, we can definitely help, if you are a certified Veteran business or current serving Defence or Emergency Services member we can provide free artwork services to help develop your design. Feel free to chat with us reference your requirements.
PROOFING
We go the extra mile in making sure that we don’t start printing until we are sure that we are all on the same page. Once we receive your art and product description, we will make a digital mock-up (or proof) of your design and layout. Once you have approved the design we are ready to start printing.
PHYSICAL PROOF
On some occasions if requested by the customer we can provide a printed sample but this is strictly on a case by case basis, this will incur a fee and is subject to the requested job. Please contact us to discuss further.
DELIVERY
We use Fastway Couriers for all our delivery's unless your order falls within parameters to utilise pre-paid Australia Post Satchels, we will discuss this with you during the quoting process. Please note we can not provide you with an exact cost on delivery until your job is completed as delivery costings are based on cubic weight. Couriers can not deliver to Locked bags or PO Boxes.
RE-ORDERING
We hope that you are so satisfied with your order that you’ll come back for more! To re-order a previous job or design, just drop us an email and let us know what needs to be re-printed. Keep in mind that pricing is based on quantity, so your price may go up or down depending on how many you need.
PAYMENT
In most cases we will send your completed job and email the invoice within 1-2 days after sending. Some jobs may require half or full payment before production begins, we will let you know if this is the case. Payment can be made via direct deposit (Bank acct details can be found on your invoice) we can can accept credit card payments but this must be pre-arranged, credit card payments will incur a surcharge fee.